Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using ResumeForge (“the Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Fluxicart Lda, a company registered in Portugal (“ResumeForge”, “we”, “us”, “our”), operating the platform at quickmoca.com.

2. The Service

ResumeForge is an AI-powered software-as-a-service (SaaS) platform that enables users to create, optimise, and export CVs, cover letters, and job application materials using large language models (LLMs).

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes where practicable.

3. Accounts & Eligibility

You must be at least 16 years old to create an account. By registering, you represent that all information you provide is accurate and current.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at security@quickmoca.com if you suspect unauthorised access.

You may not create more than one account per person for the purpose of circumventing usage limits or obtaining multiple free trials.

4. Subscriptions, Billing & Cancellations

4.1 Recurring Billing

Paid subscriptions are billed on a recurring basis (monthly or annually) via Stripe. By subscribing, you authorise us to charge your selected payment method at the start of each billing cycle until you cancel. All prices are displayed in USD and exclude any applicable local taxes, which will be itemised on your invoice where required by law.

4.2 No Cancellation Fees

ResumeForge does not charge cancellation or early-termination fees. You are free to cancel your monthly or annual subscription at any time through your account dashboard.

4.3 Pre-Paid Access Retention

Upon cancellation, your subscription will not terminate immediately. Your account will remain active with full premium access until the final day of your current pre-paid billing cycle.

4.4 No Partial Refunds for Active Cycles

ResumeForge does not offer prorated or partial refunds for the remaining days of an active billing cycle after a cancellation request has been submitted. Access continues until the cycle end date as described in clause 4.3.

4.5 Free Trials

Where a free trial is offered, no charge will be made during the trial period. If you do not cancel before the trial ends, your chosen subscription will begin and your payment method will be charged automatically.

4.6 Failed Payments

If a payment fails, we will retry via Stripe’s standard dunning process. Continued failure to settle outstanding charges may result in suspension or downgrade of your account to the free tier.

5. One-Time Credit Packs (Pay-As-You-Go)

5.1 Single Purchases

ResumeForge offers fixed-volume AI credit packs (e.g., 20 credits) as one-time purchases that do not require a recurring subscription. These packs are billed upfront as a single transaction via Stripe.

5.2 Consumption-Based Refund Restrictions

To protect our underlying AI infrastructure and computational processing costs, refunds for one-time credit packs are strictly subject to the following usage conditions:

• Unused credits: You are eligible to request a refund or raise a billing dispute only for credit packs where 100% of the purchased credits remain unused within the statutory 14-day window from the date of purchase.
• Partially or fully used credits: Once a single credit from a purchased pack has been consumed to generate, optimise, or translate content via our AI engines, the entire transaction becomes non-refundable. By using the Service, you acknowledge that digital execution has commenced, thereby waiving the right to a refund for that pack under the digital content exception in consumer protection legislation (including Consumer Contracts Regulations 2013, SI 2013/3134, Regulation 37, applicable to UK consumers; and Directive 2011/83/EU Art. 16(m) for EU consumers).

5.3 Credit Expiry

One-time credit packs do not expire at the end of a billing month and will remain valid on your account until fully consumed or until your account is closed, whichever occurs first.

5.4 Dispute Process

If you believe you have been charged in error, contact us at billing@quickmoca.com before initiating a chargeback. We will investigate and respond within 5 business days. Initiating a chargeback without first contacting us may result in immediate account suspension pending resolution.

6. AI-Generated Content — Disclaimer & Limitations

6.1 Nature of AI Output

The Service uses large language models (currently DeepSeek and Google Gemini) to generate CV content, cover letters, job-matching scores, and related materials. AI-generated output is probabilistic in nature and may contain inaccuracies, omissions, outdated information, or content that does not accurately reflect your professional background (“hallucinations”).

6.2 Your Responsibility

You are solely responsible for reviewing, editing, and verifying all AI-generated content before submitting it to any employer, recruiter, or third party. ResumeForge does not guarantee that AI-generated content is accurate, complete, fit for purpose, or will result in successful job applications or interviews.

6.3 Automated Job-Matching Scores

Our job-compatibility scoring feature (“Score”) generates a numerical rating (0–100) using automated processing without human intervention. Pursuant to Article 22 of the UK GDPR and EU GDPR, you have the right to:

• Request a human review of any automated score by using the in-app contest feature or by writing to privacy@quickmoca.com;
• Obtain a meaningful explanation of the logic used to calculate your score;
• Express your point of view regarding the automated decision.

We will respond to review requests within 30 days of receipt.

6.4 No Professional Advice

Nothing in the Service constitutes legal, financial, medical, or career counselling advice. AI-generated content is provided for informational and productivity purposes only.

6.5 Prohibited Misrepresentation

You must not use AI-generated content to misrepresent your qualifications, fabricate employment history, or create fraudulent professional documents. Doing so may constitute a criminal offence under applicable law and will result in immediate account termination.

7. Intellectual Property

7.1 Your Content

You retain all ownership rights to the personal information, work history, and other content you input into the Service (“User Content”). By using the Service, you grant ResumeForge a limited, non-exclusive, royalty-free licence to process your User Content solely to provide and improve the Service, in accordance with our Privacy Policy.

7.2 Generated Documents

CV documents and cover letters generated using your User Content are owned by you. We do not claim any intellectual property rights over the final exported documents.

7.3 Platform IP

The ResumeForge platform, including its software, design, branding, and underlying technology, is the exclusive property of Fluxicart Lda and is protected by applicable copyright, trademark, and database rights. You may not copy, reverse-engineer, or create derivative works of the platform without our prior written consent.

8. Acceptable Use

You agree not to:

• Use the Service to generate spam, bulk unsolicited content, or deceptive materials;
• Attempt to circumvent usage limits, quotas, or access controls;
• Scrape, crawl, or extract data from the Service by automated means;
• Upload or transmit malware, viruses, or any harmful code;
• Impersonate another person or entity;
• Use the Service for any unlawful purpose or in violation of applicable law;
• Resell or sublicence access to the Service without prior written authorisation.

Violations of this section may result in immediate account suspension and, where appropriate, referral to relevant authorities.

9. Data Protection & Privacy

The collection and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR 2016/679), the Swiss Federal Act on Data Protection (FADP/nLPD), the Brazilian Lei Geral de Proteção de Dados (LGPD), and the California Consumer Privacy Act (CCPA/CPRA).

For data subject rights requests (access, rectification, erasure, portability, objection), or to exercise your right not to be subject to automated decision-making, contact: privacy@quickmoca.com

10. Limitation of Liability

10.1 Service Availability

We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or secure access at all times. The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

10.2 Exclusion of Indirect Losses

To the maximum extent permitted by applicable law, ResumeForge shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Service — including but not limited to loss of employment opportunity, loss of earnings, or loss of data.

10.3 Cap on Direct Liability

Our total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the greater of (a) the total amount paid by you to ResumeForge in the 12 months preceding the event giving rise to the claim, or (b) £100 / €100.

10.4 Consumer Rights

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law. Where you are a consumer under UK or EU law, you retain statutory rights that these Terms do not affect.

11. Termination

11.1 Termination by You

You may delete your account at any time from your account settings. Upon deletion, we will erase your personal data in accordance with our Privacy Policy and applicable data protection law (GDPR Art. 17 · UK GDPR · LGPD Art. 18). Active subscriptions will be cancelled at the end of the current billing cycle per clause 4.3.

11.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if continued operation of your account poses a legal, security, or reputational risk. Where practicable, we will provide advance notice and an opportunity to remedy the breach.

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Clauses relating to intellectual property, limitation of liability, and governing law survive termination.

12. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of Portugal, without regard to conflict-of-law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

If you are a consumer resident in the United Kingdom, you may also benefit from the protections afforded by UK law, including the Consumer Rights Act 2015. UK consumer disputes may be referred to the Citizens Advice Bureau or the relevant Alternative Dispute Resolution (ADR) scheme.

If you are a consumer resident in the European Union, you may submit a complaint to the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to the Service, legal requirements, or business practices. We will notify you of material changes by email or via a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

If you do not agree with the revised Terms, you must stop using the Service and may delete your account before the effective date.

14. Contact